Customer Experience and Data Platform

Wow your audience with personalized cross-channel marketing.

Connect Dotdigital to your most-used tech platforms and more, and let data flow in real-time. See all data for each contact in your Single Customer View, an actionable profile you can use to create a lookalike segment in seconds.

Use behavioral, order, preference, intent, or any other data to create deeply personalized campaigns. Combine personalized email, SMS, WhatsApp, and ads to drive conversions across the customer journey.

Build drag-and-drop journeys that trigger highly relevant, click-worthy messages. From a timely cart recovery email to an SMS offer reminder, it’s all possible in minutes with no technical skills needed.

When it comes to acquisition, let marketing automation do the heavy lifting. Use landing pages and forms (embedded or in popovers) to capture customers and their preferences to keep fuelling your automated campaigns.

Get peace of mind that important email and mobile updates are always delivered quickly. With Dotdigital, your email receipts, order confirmations, shipping updates, and more land without a hitch.

Target the right audience with predictive analytics and recommended segments. Increase conversions with content recommendations. Inform your next decision with real-time insights. WinstonAI is baked into every area of our platform to help make you indispensable.

We're ready wherever your business goes. Our CXDP supports messaging to 200+ countries and dozens of currencies. Cross-account analytics, SSO support, child accounts, multi-store front and multi-language support are part of our DNA.

All our customers are partnered with a customer success manager who takes time to get to know you and your goals. They’ll help you make the most of Dotdigital from ideation to automation to incredible results.

We aim to answer calls in under 20 seconds and respond to live chats in less than a minute with our global support hubs.

Our expert team spanning design, managed services, deliverability, messaging, and technical solutions can help you overcome any marketing challenge.

Key Benefits

  • Save time with automated campaigns
  • Build seamless cross-channel journeys
  • Save sales with cart abandon emails
  • Test and optimize for better results